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New Merchant Feature - Repair Abnormal Orders

· 2 min read
Pay Protocol Support
Pay Protocol Support
Pay Protocol BD & Support Team

This tutorial will guide you on how to repair orders where users have overpaid or underpaid through the backend management system.


Prerequisites​

Before starting to repair orders, please ensure you have the following information:

  1. Order Number: The order number or payment number that needs to be repaired.
  2. Transaction Hash: The transaction hash of the user's payment (can be obtained through a blockchain explorer or payment platform).

How to withdraw funds from Pay Protocol?

· 3 min read
Pay Protocol Support
Pay Protocol Support
Pay Protocol BD & Support Team

According to the operating mode of Pay Protocol, the funds paid or recharged by customers will be stored in the merchant's sub-contract. Merchants can extract the funds to their own wallets through the "Aggregate"-"Rebalance"-"Transfer" process.